Welcome to Catch And Go! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our application.
1. Account Information: When you create an account with Catch And Go, we collect personal information such as your name, email address, phone number, date of birth, and payment details. This information is necessary to create and manage your account, process payments, and provide customer support.
2. Location Information: We collect your device's precise location information (GPS data) when you use our application. This allows us to provide transportation services, including finding nearby drivers and determining pick-up and drop-off locations. We may also collect location information when the app is running in the background for security purposes and to improve the accuracy of our services.
3. Usage Information: We collect information about how you interact with our application, such as the pages you visit, the features you use, and the actions you take. This includes information about your rides, such as pick-up and drop-off locations, ride duration, distance traveled, and payment history. We use this data to analyze user behavior, improve our services, and personalize your experience.
4. Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers, and mobile network information. This helps us troubleshoot technical issues, optimize our app for different devices, and enhance security.
5. Communications: When you contact us or communicate with other users through our app (e.g., messaging with drivers), we may collect and store records of those communications to provide customer support and improve our services.
1. Providing Services: We use your personal information to provide transportation services, process payments, verify your identity, and communicate with you about your account and transactions. For example, we use your location information to match you with nearby drivers and facilitate rides.
2. Improving Services: We use the information we collect to analyze user behavior, monitor trends, and identify areas for improvement. This helps us enhance the functionality and usability of our app, optimize driver routes, and develop new features and services.
3. Personalization: We may use your information to personalize your experience with our app, such as by providing tailored recommendations, offers, and promotions based on your location, ride history, and preferences.
4. Marketing and Advertising: With your consent, we may use your information to send you promotional emails, newsletters, and other marketing communications about our services, special offers, and events. We may also use targeted advertising to show you ads that are relevant to your interests and demographics.
5. Security and Fraud Prevention: We use various security measures to protect the integrity of our app and safeguard your personal information against unauthorized access, use, or disclosure. This includes monitoring for fraudulent activity, verifying user identities, and encrypting sensitive data.
1. Service Providers: We may share your personal information with third-party service providers who assist us in providing and improving our services, such as payment processors, cloud storage providers, data analytics services, and customer support platforms. These service providers are contractually obligated to use your information only as necessary to perform their services and in accordance with our instructions.
2. Business Partners: We may share your information with business partners, affiliates, and other third parties for joint marketing efforts, collaborations, or other business purposes. For example, we may partner with a local restaurant to offer you discounts on food delivery services.
3. Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we have a good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud or abuse, or ensure the safety of our users.
4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.
5. Aggregate and Anonymized Data: We may aggregate and anonymize your information to create statistical data and analytical insights for business purposes, such as market research, trend analysis, and performance tracking. This aggregated and anonymized data does not identify you personally and may be shared with third parties for various purposes.
1. Account Settings: You can access and update your account information and preferences at any time by logging into your account settings. This includes managing your communication preferences, updating your contact information, and adjusting your privacy settings.
2. Location Permissions: You can control whether our app has access to your device's location by adjusting your device settings. Please note that disabling location services may limit certain features and functionality of our app.
3. Marketing Preferences: You can opt out of receiving promotional emails and marketing communications from us by following the unsubscribe instructions provided in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.
4. Data Access and Portability: You have the right to request access to your personal information and to receive a copy of the information we hold about you. You may also have the right to request that we transfer your information to another service provider in a structured, commonly used, and machine-readable format.
5. Data Deletion: You can request the deletion of your account and personal information by contacting us. Please note that we may retain certain information as necessary for legal or regulatory compliance, to resolve disputes, enforce our agreements, or for other legitimate business purposes.
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. This includes using encryption, access controls, firewalls, and other security technologies to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or app and updating the "last updated" date at the top of this page.
If you continue to use our services after the effective date of the updated Privacy Policy, you consent to the revised terms. We encourage you to review this Privacy Policy periodically for any changes or updates.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at privacy@catchandgo.com. We will respond to your inquiries and address any issues as soon as possible.
This Privacy Policy was last updated on 09/05/2024.